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Search the studio questions below, or contact the team about your project.

How do I get a useful first draft?

Describe the audience, the main action and two or three sections. For a café, ask for a menu, opening hours and a reservation request form. Start from an example brief if you prefer.

Can I redesign an existing website?

Include its public domain in your prompt and name what to preserve. If an important photo or page cannot be read, attach an authorized copy and say where it belongs.

What if a build is taking a long time?

Open the same project and check Build activity. You can leave the page and come back while it runs. If it reports an interruption, retry from that project instead of creating a new one.

What happens to my credits if a build fails?

Webler reserves credits while the job runs. A failed build that saves no draft does not spend them. Check your available balance in Settings & billing.

Can I go back to a previous version?

In the editor, open History, preview the version and restore it as a draft. Publish separately when you want visitors to see it.

How do I connect my own domain?

Publish the project on a paid plan, then open Domains. Enter the hostname, follow the displayed DNS or provider steps, and check the connection. Keep the Webler link handy while DNS updates.

How do I cancel or find an invoice?

Open Settings & billing → Manage billing to reach Stripe. After your subscription ends, use Manage past billing in Settings. If you cannot sign in, use Contact and select Billing. Never send your full card number.

Can I export the site?

Use Download in the editor to export the code and assets. The ZIP does not include hosted submissions, visitor accounts or records.

Still stuck?

Tell us which step you reached and what you expected to happen.

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